Billing FAQs

How do I update my Account Information (Addresses, Contact Information, Update Purchase Order, etc.)?

How do I setup automatic or electronic payments?

Where do I mail my payment?

I signed up for automatic payment. Will I still receive an invoice?

I signed up for electronic payments. When will my credit card be charged?

What do the charges on my invoice mean?

How do I request a copy of a current or previous invoice?

Why is the balance on my first invoice different than what is on my contract?

Why is there a past due balance on my invoice?

Can I update the unit location listed on my invoice?

My organization is tax exempt, why am I being charged for tax?

My business is closing or moving, do I need to notify Quench?

What is my contract end date?

Where can I obtain a copy of my contract?

I would like to upgrade/change my water coolers. Who should I speak to?

I would like to add or reduce the number of water coolers on my account. Who should I speak to?

Where can I obtain Quench’s EIN number or a copy of Quench’s W-9?

Where can I obtain a copy of Quench’s Certificate of Insurance?

I need Quench to fill out vendor registration, safety forms, vendor forms, etc.


How do I update my Account Information (Addresses, Contact Information, Update Purchase Order, etc.)?

Please click here to complete a request to update your account information.

How do I setup automatic or electronic payments?

Setting up automatic payment is easy. Click here to go to our billing portal to setup automatic ACH or credit card payments.

Where do I mail my payment?

Send a check by mail only:

Quench USA, Inc.
PO Box 781393
Philadelphia, PA 19178-1393

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I signed up for automatic payment. Will I still receive an invoice?

Yes, you will receive an invoice by email about one week before your credit card is charged on the 1st day of the month. The invoice by email can also be sent to multiple people within your organization. To ensure proper delivery of the invoice by email to your inbox, please add Quench.USA@secure.gotobilling.com to your address book.

You will also receive a notification email on the 1st day of the month of your billing cycle alerting you that your credit card will be charged per the invoice by email.

If you would like to change your billing information, the credit card that is being charged, or who receives the billing emails, please contact customer service by email or by calling 888-554-2782.

I signed up for electronic payments. When will my credit card be charged?

The credit card listed on your account will be charged on the 1st day of the month. If you are billed quarterly or annually, the credit card listed on your account will be charged on the 1st day of the 1st month of your billing cycle.

If you would like to change your billing information, the credit card that is being charged, please call 888-554-2782 to speak with a Customer Care Representative.

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What do the charges on my invoice mean?

Please click here to see a sample invoice which include explanations of select fields.

If you have additional questions, click here to submit your question. A Customer Care Representative will contact you to answer any of your questions.

How do I request a copy of a current or previous invoice?

To request copies of invoices, please click here. Please be sure to provide your account number, the month and year of the requested invoice(s), and the email address where the invoice(s) should be sent.

Quench recommends that you sign up to receive your invoices automatically via email. Click here to request auto invoicing.

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Why is there balance on my first invoice different than what is on my contract?

Quench’s invoice cycle is once per month. As a result, your first invoice from Quench may include a stub period, which is an invoice for a partial month. Your first invoice may also contain one time charge for installation and setup, which will be listed as a “Installation Fee” on your invoice.

Why is there a past due balance on my invoice?

A past due balance is shown if a payment is late or has not been made. If you sent your payment later than your due date, your current invoice may have been generated before the payment posted to your account. If you still have questions about your balance, click here to submit your question to a Customer Care Representative.

Can I update the unit locations listed on my invoice?

If the location of the unit on your invoice needs to be updated, please click here. The unit location will be updated on your next invoice.

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My organization is tax exempt, why am I being charged for tax?

If you are being charged for tax and you should not be, please click here to update your tax exempt status on your account.

My business is closing or moving, do I need to notify Quench?

If your business is moving, Quench would be happy to relocate your cooler to your new facility. Click here to notify Quench.

If your business is closing, please call 888-554-2782 to speak with a Customer Care Representative.

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What is my contract end date?

If you need to know your contract end date, please call 888-554-2782 to speak to a Customer Care Representative who will be able to provide your contract end date.

Where can I obtain a copy of my contract?

Please call 888-554-2782 to speak to a Customer Care Representative who will send you a copy of your contract.

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I would like to upgrade/change my water coolers. Who should I speak to?

To discuss upgrading or changing equipment, please call 888-554-2782 to speak to a Customer Care Representative

I would like to add or reduce the number of water coolers on my account. Who should I speak to?

If you need to discuss adding a water cooler to your account, please call 888-877-0561 to speak with a Quench Water Expert.

If you need to discuss removing a water cooler from your account, please call 888-554-2782 to speak with a Customer Care Representative.

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Where can I obtain Quench’s EIN number or a copy of Quench’s W-9?

Please click here to obtain a copy of our W-9.

Where can I obtain a copy of Quench’s Certificate of Insurance?

Quench would help you obtain a specific COI. It typically takes 2 – 4 business days to receive a COI once requested. Please click here to initiate a request.

I need Quench to fill out vendor registration, safety forms, vendor forms, etc.

Please click here to initiate a request, and Quench will complete and send the required vendor forms.

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