Equipment Service FAQs

How often does Quench change my filters?

Who can I speak to about moving my cooler to a different facility or to a different location within my facility?

Why is the light on my machine blinking?

Why is my machine beeping?

My drip tray is overflowing or draining water, what should I do?

My unit has slow flow when dispensing water or is not dispensing water at all, what should I do?

My unit is not cooling water, what should I do?

My unit is not heating water, what should I do?

There are black specs in my water, do I need to be worried?

My water has an off taste, what should I do?

How are bottleless water dispensers installed?

I have well water, can Quench purify my drinking water?

Will a Quench filtered water cooler remove fluoride from my water?

My municipal water service has issued a “boil advisory”. Can I still use my Quench machine?

What is Energy Star Certification?

Will switching to Quench increase our water and electric bills?


How often does Quench change my filters?

The frequency your filter(s) are changed is determined by the type of water cooler and filter(s) you are using. However, Quench will typically change your filter(s) once every 12 months.

Who can I speak to about moving my cooler to a different facility or to a different location within my facility?

If you need your cooler moved, Quench will send a trained technician to move your cooler properly. Additional fees may apply. Please click here to create a request.

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Why is the light on my water cooler blinking?

The light on your water cooler blinks when the UV light is sanitizing the water inside your tank.

Why is my water cooler beeping?

Some Quench water coolers are equipped with leak detection. The leak detection may have detected moisture in the bottom of the water cooler. This is often caused by an overflowing drip tray, or excess condensation in the water cooler. Troubleshooting instructions are below:

  1. Unplug the water cooler
  2. Remove the drip tray and front panel
  3. Wipe the bottom of the cooler with a paper towel
  4. Let air dry for 30 minutes
  5. Plug the water cooler back in

If your water cooler is still beeping, please click here to request service.

My drip tray is overflowing or draining water, what should I do?

Drip trays on most Quench water coolers are not drains and may need to be emptied periodically.

My water cooler has slow flow when dispensing water or is not dispensing water at all, what should I do?

Please follow the steps below to troubleshoot your water cooler.

  1. Check to see if water will come out of your sink to ensure the water to the building has not been shut off.
  2. Check the water line (the tubing connected to the water cooler) to ensure the line is not pinched
  3. Check the ball valves (the valves along the water line) to ensure they are in the “on” position; the switch should be parallel to the water line.
  4. Try again to dispense water from the water cooler

If your water cooler is still not dispensing water, please click here to request service.

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My water cooler is not cooling water, what should I do?

Please follow the steps below to troubleshoot your water cooler.

  1. Check the outlet to ensure your water cooler is plugged in, and make sure the outlet is working.
  2. If the water cooler is used by multiple people in succession, the cold water tank may not be filled with water at optimal temperature. Wait 15 – 20 minutes and check the cold water again.

If your water cooler still does not dispense cold water, please click here to request service.

My water cooler is not heating water, what should I do?

Please follow the steps below to troubleshoot your water cooler.

  1. Check the outlet to ensure your water cooler is plugged in, and make sure the outlet is working.
  2. If the water cooler is used by multiple people in succession, the hot water tank may not be filled with water at optimal temperature.

If your water cooler still does not dispenser hot water, please click here to request service.

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There are black specs in my water, do I need to be worried?

No, you do not need to be worried. At times, activated carbon residue from the filter may appear in your water. To resolve, please flush your filters by filling and discarding a gallon of water.

If there are still specs in your water, please click here to request service.

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My water has an off taste, what should I do?

Please follow the steps below to flush your filter(s). If your water still has an off taste, please click here to request service.

  1. Check the outlet and make sure your cooler is plugged in, and make sure the outlet is working.
  2. Flush the filters by filling and discarding a gallon of water from your cooler.

How are bottleless water dispensers installed?

Typically, installing a Quench water system is as easy as installing a coffeemaker or ice maker. Our certified, insured, and highly-trained service professionals install coolers with virtually no disruption to your facility – typically in less than an hour. Please click here to watch our short video on how our water coolers are installed.

I have well water, can Quench purify my drinking water?

In the U.S., water with TDS of 400 ppm (parts per million) often has a detectable “off” odor or taste. Quench recommends reverse osmosis filtration for customers who rely on well water or have tap water with TDS levels of 400 ppm or higher.

Please click here to read more about Reverse Osmosis. Or you can call 888-877-0561 to speak with a Quench Water Expert who will answer any of your questions.

Will a Quench filtered water cooler remove fluoride from my water?

Quench’s standard 5-step carbon filtration does not remove fluoride from tap water. However, reverse osmosis filtration does remove fluoride, and is optional on most Quench water coolers. The choice is yours!

If you have more questions about removing fluoride from your water, please call 888-877-0561 to speak with a Quench Water Expert.

My municipal water service has issues a “boil advisory.” Can I still use my Quench machine?

A boil advisory or alert is often issued when levels of microbial contaminants in the main water supply are at unsafe levels. You should stop using your Quench machine for the period of the boil alert. Please shut off water to the machine by turning the valve to the OFF position and unplugging the machine from the electrical outlet.

Follow all instructions issued by your state or local authorities. When the boil advisory has been lifted, Quench will service your machine, including sanitizing the tanks and replacing the filter, to ensure that the unit has not been affected by microbial contamination.
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What is Energy Star Certification?

Established in 1992 as part of the Clean Air Act, Energy Star is a a program run by the U.S. Environmental Protection Agency (EPA) that helps businesses and individuals save money through energy efficiency. Water coolers are tested by measuring the energy being used in a 24-hour period to maintain cold and/or hot water at the appropriate dispensing temperature. Quench currently has 3 Energy Star certified water coolers, the Quench 640, the Quench 720 and the Quench 760. While not all Quench water coolers are Energy Star certified, they are more energy efficient than the delivery of 5-gallon plastic jugs.

If you would like to learn more about Energy Star, please read our Energy Star Information Sheet.

Will switching to Quench increase our water and electric bills?

Municipal water is typically only 20 gallons per penny. It’s by far your least expensive utility. Adding filtered coolers usually will not change your water bill by more than 25 cents TOTAL per month, or less than $3.00 for the entire year! The electrical usage is equivalent to energy usage of bottled water coolers, which is approximately $3.50/month.

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