How do I update my Account Information (Addresses, Contact Information, Update Purchase Order, etc.)?
Please click here to complete a request to update your account information.
Setting up automatic payment is easy. Click here to go to our billing portal to setup automatic ACH or credit card payments.
Send a check by mail only:
Quench USA, Inc.
PO Box 781393
Philadelphia, PA 19178-1393
Yes, you will receive an invoice by email about one week before your credit card is charged on the 1st day of the month. The invoice by email can also be sent to multiple people within your organization. To ensure proper delivery of the invoice by email to your inbox, please add Quench.USA@secure.gotobilling.com to your address book.
You will also receive a notification email on the 1st day of the month of your billing cycle alerting you that your credit card will be charged per the invoice by email.
If you would like to change your billing information, the credit card that is being charged, or who receives the billing emails, please contact customer service by email or by calling 888-554-2782.
The credit card listed on your account will be charged on the 1st day of the month. If you are billed quarterly or annually, the credit card listed on your account will be charged on the 1st day of the 1st month of your billing cycle.
If you would like to change your billing information, the credit card that is being charged, please call 888-554-2782 to speak with a Customer Care Representative.
Please click here to see a sample invoice which include explanations of select fields.
If you have additional questions, click here to submit your question. A Customer Care Representative will contact you to answer any of your questions.
To request copies of invoices, please click here. Please be sure to provide your account number, the month and year of the requested invoice(s), and the email address where the invoice(s) should be sent.
Quench recommends that you sign up to receive your invoices automatically via email. Click here to request auto invoicing.
Quench’s invoice cycle is once per month. As a result, your first invoice from Quench may include a stub period, which is an invoice for a partial month. Your first invoice may also contain one time charge for installation and setup, which will be listed as a “Installation Fee” on your invoice.
A past due balance is shown if a payment is late or has not been made. If you sent your payment later than your due date, your current invoice may have been generated before the payment posted to your account. If you still have questions about your balance, click here to submit your question to a Customer Care Representative.
If the location of the unit on your invoice needs to be updated, please click here. The unit location will be updated on your next invoice.
If you are being charged for tax and you should not be, please click here to update your tax exempt status on your account.
If your business is moving, Quench would be happy to relocate your cooler to your new facility. Click here to notify Quench.
If your business is closing, please call 888-554-2782 to speak with a Customer Care Representative.
If you need to know your contract end date, please call 888-554-2782 to speak to a Customer Care Representative who will be able to provide your contract end date.
Please call 888-554-2782 to speak to a Customer Care Representative who will send you a copy of your contract.
To discuss upgrading or changing equipment, please call 888-554-2782 to speak to a Customer Care Representative
If you need to discuss adding a water cooler to your account, please call 888-877-0561 to speak with a Quench Water Expert.
If you need to discuss removing a water cooler from your account, please call 888-554-2782 to speak with a Customer Care Representative.
Please click here to obtain a copy of our W-9.
Quench would help you obtain a specific COI. It typically takes 2 – 4 business days to receive a COI once requested. Please click here to initiate a request.
Please click here to initiate a request, and Quench will complete and send the required vendor forms.