Quench Canada Joins Forces with Quench USA

Quench Water Canada LogoDear Valued Customer,

We are thrilled to announce that Quench Water Canada (“Quench Canada”) has combined with Quench USA, a subsidiary of AquaVenture Holdings (NYSE: WAAS). Quench USA is based outside Philadelphia and serves more than 40,000 customers across North America.

Quench Canada and Quench USA have collaborated for many years to provide services to each other’s customers across the border. This combination will now allow us to offer our Quench Canada customers a greater selection of filtered water systems, including water coolers, ice machines, sparkling water dispensers, and coffee brewers, along with access to our service teams in over 250 markets across the U.S.A.

The entire Quench Canada team will continue to support you with the same Service Technicians and Customer Service Representatives.

IMPORTANT CHANGES:

  • If you typically remit payment by cheque, please note a slight change – cheques should now be made payable to Quench Canada, Inc.
  • If you typically remit payment via electronic funds transfer, we will be sending you revised routing instructions soon.

Enclosed is a list of frequently-asked questions regarding the combination.

As Chief Executive Officer of Quench, I would like to personally thank you for your business, and we look forward to continuing to serve you.

Best regards,

Tony Ibarguen
Chief Executive Officer, Quench
President, AquaVenture Holdings


Frequently Asked Questions

 

Who is Quench USA?

Quench USA, Inc. is an AquaVenture HoldingsTM (NYSE: WAAS) business serving more than 40,000 businesses across North America, including over half of the Fortune 500. We offer a broad selection of water coolers, ice machines, sparkling water dispensers, and coffee brewers, and our own team of field technicians covering over 250 markets across the U.S.A.

Who is AquaVenture HoldingsTM?

AquaVenture Holdings (NYSE: WAAS) is a global leader in water purification solutions. A pioneer in providing Water-as-a-ServiceTM, AquaVenture Holdings delivers eight billion gallons of clean water each year.

To learn more about AquaVenture HoldingsTM, visit our website: http://aquaventure.com/

When will I receive an invoice?

You will continue to receive your invoices as normally scheduled.

Where do I send my payment?

If you typically remit payment by cheque, please note a slight change – cheques should now be made payable to Quench Canada, Inc. If you typically remit payment via electronic funds transfer, we will be sending you revised routing instructions soon.

How do I reach service?

For service, please continue to email service@quenchwater.com.